1. LIMITED WARRANTY: Veraxfans.com (Cris Freiwald, Ltd.) provides, from the date of invoice, a one-year limited warranty on the products it sells that covers the quality of its product(s) in materials and workmanship. During this period, Veraxfans.com (Cris Freiwald, Ltd.) will repair or replace, at its sole discretion, using new or serviceably used and/or reconditioned parts, all merchandise that proves to be defective. Physical damage voids all warranties.

Veraxfans.com (Cris Freiwald, Ltd.) will not warrant any product that has been subjected to improper freight handling/shipping, abuse, neglect, or unauthorized repair or installation. If Veraxfans.com (Cris Freiwald, Ltd.) determines, in its sole discretion that the returned item(s) was/were abused, neglected or otherwise damaged by the BUYER and/or end user, Veraxfans.com (Cris Freiwald, Ltd.) reserves the right to be reimbursed for all of its costs incurred in repairing or replacing such item(s). The applicable Veraxfans.com (Cris Freiwald, Ltd.) warranty also will not cover components with broken warranty seals or assembly traces.

2. MERCHANDISE RETURN PROCEDURE – If a product fails during the applicable Veraxfans.com (Cris Freiwald, Ltd.) warranty period, the following procedures must be followed or Veraxfans.com (Cris Freiwald, Ltd.) shall have no further obligations to the BUYER:

Call or E-Mail Veraxfans.com (Cris Freiwald, Ltd.) Support to obtain a Return Merchandise Authorization (RMA) Number. RMA numbers will be issued by telephone, fax or e-mail. RMA numbers will be void if merchandise is not received by Veraxfans.com (Cris Freiwald, Ltd.) within 15 days from the date the RMA number is issued. Any merchandise returned to Veraxfans.com (Cris Freiwald, Ltd.) without an RMA number will be refused. The following information must be provided when requesting an RMA number:

•    Invoice date and Invoice number.
•    Veraxfans.com (Cris Freiwald, Ltd.) item number.
•    Detailed reason for return

Requirements for RMA processing:

•   Ship defective product(s) to Veraxfans.com (Cris Freiwald, Ltd.) with freight
    prepaid.
• A copy of original invoice showing the item circled.
• A detailed note describing all problems.
• RMA Number clearly marked on mailing label, not on shipping box.
• All returned products must be packed in the original packaging and be complete or the  warranty may be void.

Non-compliance with the above requirements may void Veraxfans.com (Cris Freiwald, Ltd.) warranty as it applies to the items returned to Veraxfans.com (Cris Freiwald, Ltd.) OR delay RMA processing and will therefore be subjected to the service charges detailed in paragraph 6 below.

3. RETURN FOR CREDIT – A RMA number will be issued for all credit returns. To receive credit, product(s) must be returned within 30 days from the invoice date. A minimum restocking fee of 15% of the total invoice price will be charged for all merchandise returned.

The return of special order items will be handled in accordance with the manufacturers' warranties and return policies.

Returned merchandise for credit OR otherwise in accordance with Veraxfans.com (Cris Freiwald, Ltd.) RMA policies, will not be accepted unless it is unused and packed in the original container with complete parts, manuals, and accessories, and must be received in reasonable condition after shipping.

Defective items returned to Veraxfans.com (Cris Freiwald, Ltd.) after 30 days from the invoice date, but within Veraxfans.com (Cris Freiwald, Ltd.) applicable warranty period, will be processed in accordance with Veraxfans.com (Cris Freiwald, Ltd.) general RMA procedures herein described.

4. DAMAGED ON ARRIVAL (DOA) – For all DOA products, the BUYER is required to call for an RMA number within 7 days of the receipt date.

5. LEAD TIME OF SERVICE – All replacements are subject to stock availability and are generally processed within 72 hours of receipt. The BUYER is responsible for the difference in freight charges if the shipping instructions require express delivery.

6. SERVICE CHARGES

• Product(s) returned without defects – $20.00 per item.
• Product(s) outside of Veraxfans.com (Cris Freiwald, Ltd.)' Warranty – $15.00 per item plus freight and COD charges.
• Refused Shipment – $15.00 handling fee plus freight and COD charges.

7. Cancellation of all orders will be subject to a restocking fee of 15% of the total order amount, plus any cost of Veraxfans.com (Cris Freiwald, Ltd.) labor and any costs incurred by Veraxfans.com (Cris Freiwald, Ltd.) for special order items returned to the manufacturer.

8. The BUYER will be charged $25.00 for each NSF or canceled check.

9. Interest charges of 18% per annum (0.05% per day) or the maximum as permitted by law will be charged for past due account balances.

10. Veraxfans.com (Cris Freiwald, Ltd.) retains a security interest on the merchandise stated above. The rights and obligations of the parties hereto shall be construed and enforced in the state of South Dakota and in accordance with the laws of the state of South Dakota.

11. The BUYER agrees to pay to Veraxfans.com (Cris Freiwald, Ltd.) all costs related to the collection of any sum due, including overhead allocated to employee effort and collection fees, legal fees, court costs, expenses incurred, and reasonable attorney's fees.

12. This document constitutes the entire Agreement between the BUYER and Veraxfans.com (Cris Freiwald, Ltd.). It is intended as a complete and exclusive statement of the terms used in this agreement and no course of prior dealing between the parties and usage of trade shall be relevant to supplement or explain any item used in this agreement. No agent, employee or representative of Veraxfans.com (Cris Freiwald, Ltd.) has any authority to bind Veraxfans.com (Cris Freiwald, Ltd.) to any affirmation, presentation, or warranty concerning the product(s) sold under this Agreement, unless the same is included within this written Agreement. This Agreement may be modified or rescinded only by a written instrument signed by the parties hereto or by their duly authorized agents. Waiver by Veraxfans.com (Cris Freiwald, Ltd.) of any provision hereof in one instance shall not constitute a waiver as to any other instance.

Terms and Conditions subject to change without notice.

Limitation of Liability (1-1-2003)